Updated: we’ve now added the transcript at the bottom of the page!
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When you have finished the test, take a note of the number of correct answers you got and move on to Section 2.
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Southern Rental Car – booking
Name: William (1)
Show answerWaddell (exact spelling required for this point)
Address: 10 (2) Nelson
Show answerRobyn Place (exact spelling required for this point)
Contact number: (3) 07
Show answer263 8666 (if you have this number in a different format, for example with different spacing, it would still be marked correct)
Payment by credit card type: (4) card.
Show answerVisa (‘credit’ is not enough to get this marked as correct)
Card No. 4550 1392 8309 3221
Card expiry date: July 20XX
Rental period: (5) days
Show answer10 (‘days’ is not required as this is included in the question)
Questions 6 to 10
Answer the following questions USING NO MORE THAN TWO WORDS OR A NUMBER
- How much is the car per day?
- What does the price include?
Show answerUnlimited kilometres
- Who will he be visiting?
- What kind of car does the agent recommend?
Show answer(An) automatic
- What does he need to collect the car?
Show answerDriving license / Drivers license (‘a driving licence’ would be incorrect as this is three words when the instructions state ‘NO MORE THAN TWO WORDS’ )
Show All correct answersShow the transcript
|Receptionist||Good morning, Sir. How can I help you?|
|William||Hello. ls this Southern Rental Car?|
|Receptionist||Yes. it is.|
|William||I wonder if you could help me. I’m ringing from Nelson, but I’m coming over to Auckland|
for 12 days and I’d like to hire a car
|Receptionist||Okay, I’ll fill in a booking for you now. First, can l take your name?|
|William||Yes, it’s William Waddell.|
|Receptionist||Sorry, could you spell your surname?|
|William||Yes, it’s W A D D E L L|
|Receptionist||Thanks. Now, can I have an address and a phone number?|
|William||Sure. I live at 10 Robyn Place. That’s R O B Y N Place.|
|Receptionist||And that’s Nelson, isn’t it?|
|William||That’s right. Do you want my home number or my mobile?|
|Receptionist||Home number will be fine.|
|William||OK, it’s 07 263 8666.|
|Receptionist||Great. Now, can I also have a credit card number?|
|William||Do I have to pay by credit card?|
|Receptionist||Well, we need to credit card number as a guarantee. It’s a standard policy for car rentals.|
|William||OK, well I’ll pay by Visa then. The card number is 4550…1392…8309…3221|
|Receptionist||And the expiry date?|
|Receptionist||Your card – when does it expire?|
|William||Oh, next July.|
|Receptionist||Right. Now, how long did you want the car for? Twelve days did you say?|
|William||No, I only need the car for 10 days, from the 2nd to the 11th of next month.|
|Receptionist||Now, what type of car are you looking to hire?|
|William||Well, I’m not too worried about the model of the car but I understand that you have rental cars from just $25 a day. Is that correct?|
|Receptionist||We do sometimes have the $25 deals, but only in the low season. For the period you are looking at, the cheapest we have is $35. However, that price includes unlimited kilometres.|
|William||Sorry, did you say unlimited kilometres? What does that mean exactly?|
|Receptionist||That means that no matter how far you go, the cost is the same. Some companies charge for rental and then charge again for every kilometre you actually drive.|
|William||Well l am going to be travelling quite long distances – I’m visiting relatives and they live quite far apart from each other, so unlimited kilometres are probably a good idea.|
|Receptionist||If you’re travelling long distances, you would be better off with an automatic. Changing gears in a manual can make it more expensive for petrol.|
|William||OK, I’ll take an automatic then.|
|Receptionist||Right, so that’s an automatic car for 10 days from the 2nd to the 11th. That’s all booked. Is there anything else I can help you with?|
|William||No that’s fine. Oh, sorry – what do I need to bring with me when I pick up the car?|
|Receptionist||All you need is your driving licence.|
|William||Right, well thanks very much. Bye.|
Once you have finished, check your answers, then move on Section 2.